Satisfaction Guarantee

At Carnelian Stone LLC, we want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 30 days of delivery.

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How to Initiate a Return or Exchange

To initiate a return or exchange, please call us at 212-1240 or email us at john@carnelianstone.com. We will provide you with further instructions and a return shipping label. Please note that we cannot accept returns or exchanges on items that have been damaged, used, or altered in any way.

Please be sure to include the original packing slip in the package for our reference. All returned items must be in the original condition, securely packaged, and include all original accessories and parts.

 

Refunds and Exchanges

Once your package is received and inspected, we will issue a refund or exchange and email you a confirmation. We normally process returns and exchanges within 5 business days.

Customer Service

We want our customers to be happy, so please do not hesitate to contact us if you have any questions or concerns about your purchase.

Thank you for choosing Carnelian Stone LLC!

I hope this helps! Let me know if you have any other questions.